Occasionally a user may encounter a Command Timeout error during the snapshot. Here is a quick and easy fix.
Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
To increase the ‘Command timeout’ in DOC xPress, use the following steps:
- Launch the Pragmatic Workbench
- Click ‘Preferences’ on the left
- Drill down in ‘DOC xPress’
- Click ‘Metabase’
- The default setting for the ‘Command timeout’ is 30 seconds. You can increase it as much as needed